Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal information (full name, email address, phone number)
• KYC documents (government-issued ID, selfie photos)
• Transaction data (amounts, payment methods, timestamps)
• Communication data (messages, support inquiries)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related notifications
• Verify your identity for KYC compliance
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations and regulatory requirements
• Communicate with you about products, services, and support

3. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption of data in transit and at rest, secure storage of KYC documents, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Service. We may also retain certain information as required by law, including for compliance, fraud prevention, and dispute resolution purposes.

5. Information Sharing

We do not sell your personal information. We may share your information with third parties only in the following circumstances: with your consent, to comply with legal obligations, to protect our rights or the rights of others, and with service providers who assist in operating our platform under strict confidentiality agreements.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can configure your browser to refuse cookies, though this may affect your ability to use certain features of the Service.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform. Continued use of the Service after changes constitutes acceptance.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact us at support@sharpexchange.com or through our WhatsApp support channel.